Shipping Policy

At Seramore, our commitment is to provide a transparent and efficient shopping experience. This Shipping Policy describes the timeframes, costs, delivery methods, and other conditions applicable to shipments from our store, in accordance with European Union regulations.

1. Regions Served

We currently ship to all member countries of the European Union (EU).
If you are outside the EU, please contact us at seramore.store@gmail.com to check the possibility of shipping.

2. Processing Time

• All orders are processed within 1 to 3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Times

Delivery times vary depending on the destination. Seramore is not responsible for delays caused by third parties (carriers, postal services, customs).

4. Shipping Methods and Carriers

• We work with reliable and well-known carriers in the European market.

• Customers will see the available shipping options at checkout.

5. Shipping Costs

• Shipping costs are calculated at checkout based on destination and product weight.

• Free shipping promotions will be announced in our store and/or on social media.

6. Order Tracking

• Once your order is shipped, you will receive a tracking code by email to monitor delivery.

• If you do not receive your tracking code within 3 business days after payment confirmation, please contact us.

7. Undelivered Orders

If delivery cannot be completed due to an incorrect address or recipient absence, the order may:

• Be returned to the sender;

• Be reshipped, subject to payment of new shipping costs by the customer.

8. Damaged Products During Transit

If you receive a damaged product or a tampered package, please:

1. Take photos of the packaging and the item;

2. Contact us within 48 hours of receipt at seramore.store@gmail.com with the evidence;

3. We will evaluate the case and arrange for replacement, return, or refund, as applicable.

9. Responsibility and Risk

Under European Union law, the risk of product loss or damage passes to the customer only upon delivery.

10. Changes to This Policy

Seramore reserves the right to modify this Shipping Policy at any time. The updated version will always be available on this page, including the date of the latest revision.

11. Contact

If you have any questions about your delivery or this policy, please contact our support team:

Email: seramore.store@gmail.com