Return and Refund Policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at seramore.store@gmail.com.

If your return is accepted, we will send you a shipping label as well as instructions on how and where to send your package. Items sent back to us without prior return authorization will not be accepted.

Please contact us at seramore.store@gmail.com if you have any questions regarding returns.

1. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

2. Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns of sale items or gift cards.

3. Exchanges

The fastest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.

4. 14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

5. Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at seramore.store@gmail.com.